Why Wont Videos Upload to My Jing

Kaltura Capture Recordings Won't Upload

Last Updated: September 24, 2021 12:56:10 PM PDT

If you're experiencing problems uploading your Kaltura Capture recording such that it ends upwards in Canvas, read beneath for some ideas on how to solve this.

Problem: Your Kaltura Capture recording won't upload. Maybe you clicked "save and upload" but the upload never appears to consummate and doesn't end up in "My Media."

Solutions

In that location are several possible reasons why your Kaltura Capture recording may not upload properly. Endeavour the solutions below, and read the detailed instructions in the drawers below as needed.

1. Try again
2. Update Kaltura Capture
3. Check your upload speed
4. Disconnect from any VPN
5. Force Kaltura Capture to Re-Upload
6. If nothing works, contact usa kaltura@ucsd.edu and provide united states some information

Endeavour Again

Try the simplest approach earlier diving into more complicated solutions by leveraging Kaltura Capture'south "re-upload" characteristic. Yous may want to reboot your computer before you lot try, only to make certain your computer has a "fresh start," so to speak.

1. Open Kaltura Capture.
2. Click "Manage" beneath the Kaltura logo on the right side of the application.

3. Ensure that the folder icon is selected on the left side of the window. Locate the video you lot want to re-upload, and click the "Re-Upload" button. Be sure not to shut Kaltura Capture until the upload has completed.

Update Kaltura Capture

Brand sure that Kaltura Capture is fully updated.

1. Visit https://knowledge.kaltura.com/help/kaltura-capture-release-notes. Take annotation of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the application bar.
4. Click the fiddling "i" on the left side of the window.
5. Note what version of Kaltura Capture you're running. If your version of Kaltura Capture is older than the current version (i.due east. a lower number), you should install a newer version. Follow the additional steps beneath.
6. Within Sail, click "My Media" in the left navigation.
7. Click the "Add New" push near the meridian-right of the screen and select "Kaltura Capture."

Though Kaltura Capture may launch automatically (or prompt you to launch it), the page that was opened should have links to download the latest version. Install the updated version of Kaltura Capture and attempt to re-upload your recordings through the application (see the "Endeavor Once more" drawer above).

Check Your Upload Speed

Kaltura Capture is an offline awarding until you terminate your recording and elect to upload it to the deject. Presumably, your cyberspace speeds shouldn't play a strong office in getting your recordings into Canvas. (That is, fifty-fifty if it'southward slow, it should make it there eventually.)

That said, nosotros generally recommend that you have upload speeds of at least i mbps (ane megabit per second, or about 125 kilobytes per second). If you take a long recording and slow internet speeds, it'southward possible that your connexion will time out. Try searching for a bandwidth speed test online and encounter what kind of upload speeds you take. If they're specially slow, try to upload your videos on a network with faster speeds; going to campus might be a good option.

If you experience the same issues, or if you lot have robust bandwidth, review our other possible solutions.

Disconnect from any VPN

Are you using a VPN (virtual private network)? If then, disconnect from information technology and attempt to upload your Kaltura Capture recordings again. VPNs tin drastically slow down upload speeds since you're narrowing your upload "pipeline."

Force Kaltura Capture to Re-Upload

[Thank you to Melinda Kraft for her adapted tutorial below.]

You may see the upshot that you are unable to notice your Kaltura Capture recording in your Canvas course, and for some reason the recording isn't available with the application to re-upload using Kaltura Capture. Luckily, the application stores files on your figurer equally a backup, which won't disappear until you lot delete them yourself. These instructions volition walk you through how to locate and manually upload these files.

Note that the instructions beneath are for advanced users merely and should only be followed if y'all have few options available to you. That said, it is handy to know where your recording files are located.

How to Detect Kaltura Capture Video Files on Your Reckoner

Windows

Y'all take two options for how to locate your recordings:

1. Option 1
   1. Right click on the Kaltura Capture icon on the desktop and select "Backdrop."
   2. Click the "File Location" button in the Properties window. This volition open the BIN folder, which is a level deeper than you lot need.
   3. In the file path bar, go up 1 folder to the Capture binder, then open the Recordings Binder.
2. Option 2
   1. Copy/paste the post-obit into the search bar, substituting your Windows username for [username]:
      C:\Users\[username]\AppData\Local\Kaltura\Capture\Recordings
      Note that y'all tin can identify your Windows username is to open the folder C:\Users and come across if you lot see a familiar username. Alternatively, you can open up the Start Menu, select "Settings," and and then "Account."
   2. Sort the list past "Appointment Modified" then that yous can group all the files for each recording together.

Mac

1. With the "Finder" application selected/active, select "Go" at the top of your screen.
2. Select "Go to Folder" from the list.
3. Copy and paste the following into the text box that opens:
   ~/Library/Preferences/Kaltura/Capture/Recordings
4. Sort the list by "Date Modified" so that y'all tin can group all the files for each recording together. To do so, click the "Date" or "Date Modified" column heading in the file view to sort the listing.

Most Your Kaltura Capture Files

The files associated with each Kaltura Capture recording may appear to accept gibberish names.

Then what are you lot seeing here?

• .mp4 files. The .mp4 files are the recordings. If yous recorded 2 sources (e.k. Screen and Webcam), there will be ii .mp4s. You lot tin can play them locally on your computer to figure out what each video is.
• "Slides" folders. The "Slides" folders exist if yous ran a PowerPoint presentation in presentation mode during your recording. Note that if you have folders like these, it means that Kaltura created chapter markers for your video.
• .json files. The .json file contains the media upload parameters for Kaltura Capture.
• .jpg files. The .jpg file is the thumbnail Kaltura generated.

We strongly recommend against deleting or renaming any files in your "Recordings" folder. The recommended method of deleting Kaltura Capture recordings is by using the Kaltura Capture Application Library View (that yous tin can access via the "Manage" link in the Kaltura Capture recording bar), but brand sure they are in your "My Media" and working as expected first.

1. Inside the "Recordings" folder (see the instructions higher up), copy the appropriate .mp4 file and paste information technology to a unlike location on your computer, such as your desktop.
2. Rename the new re-create of the file to something that makes sense to you. Be certain not to remove the .mp4 extension
3. Follow the steps to upload a file from your reckoner to Canvass, selecting the file you've copied. If you're not sure how to do this, read our tutorial on how to upload media files to Canvass.

This technique is necessary if multiple video files are necessary for the educational content of the video. If you want or need your video to accept multiple streams (east.thou. your video and your screen capture simultaneously), and if you're unable to locate your recording in the "Manage" section of the Kaltura Capture awarding, the instructions below are what yous should do.

1. Shut down the Kaltura Capture application on your calculator.
   • Windows: locate the Kaltura Capture icon in the system tray (where the clock is) by right-clicking the awarding icon and choosing "Quit."
   • Mac: right click the application in the organisation toolbar and choose Quit.
2. Locate the .json file with the timestamp that closely corresponds with the ii source recording (run into the steps above). Note that the timestamp may non exactly lucifer the fourth dimension and date of the recordings, though it should exist shut.
3. Make a copy of the .json file just in example. Practise this by copying the file and pasting it on your desktop.
4. Open the original .json file with a text editor.
   • Windows: Open Notepad on your computer. Click File > Open up, and select the file from your "Recordings" binder. (Yous tin can see the file path in the instructions above.)
   • Mac: Open TextEdit on your estimator. Click File > Open, and select the file from your "Recordings" folder. (You lot tin run into the file path in the instructions above.)
5. Search for the word "uploadstatus" within the lawmaking. You should meet a line that reads roughly equally follows:
   "uploadStatus": "uploaded",
6. Replace the word "uploaded" with "manual" and be sure not to delete the quotation marks - simply replace the word within.
7. Delete the comma at the end of the line. The line of code should now await like this:
   "uploadStatus": "manual"
8. Delete all the remaining lines afterward this one, except the terminal line with a closing curly brace: "}"

9. Salvage the file.
10. Relaunch Kaltura Capture.
11. In the recorder that opens, click "Manage" below the Kaltura logo on the right.
12. In the window that opens, scroll the listing to locate the recording you just prepared past editing the .json file. It should accept an active "Upload" push button next to information technology.

13. Click the "Upload" button. Be sure to wait until the upload has completed earlier you lot close Kaltura Capture.

Your video should now prove up in "My Media" within Canvas. Note that it volition need to procedure for a little while. When the processing is done, we recommend that you lookout the video to ensure it looks the way you want it to.

Ultimately, the best workaround if you demand your video upward immediately is to follow the instructions on how to upload a single file, located in the drawer in a higher place.

If nil works, or if you lot'd similar some additional help, submit a support ticket to kaltura@ucsd.edu. In your email/ticket, provide the following information:

• Your figurer'due south operating system (Windows/Mac)
• What version of Kaltura Capture you're using
• Whether you've tried to upload from a unlike network
• Roughly how long your Kaltura Capture recording(s) are
• Your cyberspace upload/download speeds
• Whether you're using a VPN
• Whether you've attempted to upload the recording manually by locating your Kaltura Capture recording files and uploading them direct to Canvas
• Your upload log token

Read below on how to provide some of the data that may not be easy to determine.

How to Notice Your Kaltura Capture Version

1. Visit https://knowledge.kaltura.com/aid/kaltura-capture-release-notes. Take notation of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the application bar.
4. Click the footling "i" on the left side of the window. Your version of Kaltura Capture should be nearly the lesser of the window.

How to Determine Your Cyberspace Speeds

Search for a website that can provide you an Internet speed test (e.yard. https://www.speedtest.net/) and allow us know your upload and download speeds.

How to become Your Upload Log Token

1. Open Kaltura Capture.
2. Click "Manage" on the right side of the application bar.
3. Click the gear icon on the left side of the window that opens ("Settings").
4. At the bottom of the window, click "upload logs." The logs will upload for a fleck.
5. When they're done, a little window will open showing a long string of characters - the "token." Copy that and send information technology forth in your response. (Information technology will await something like "62e8a9e3-b047-4d69-acce-f91feab600d0.")

Need additional assist with videos? Contact the Multimedia Services team at kaltura@ucsd.edu.

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Source: https://blink.ucsd.edu/faculty/instruction/tech-guide/instructional-videos/videos-canvas/troubleshooting/kaltura-capture-wont-upload.html

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